Posts Tagged ‘Amazon reviews’

Amazon recently added a FAQ regarding reviews, guidelines for posting them, and when they will be removed.  You can find the FAQ at this link http://www.amazon.com/gp/help/customer/display.html/ref=amb_link_47889982_2?ie=UTF8&nodeId=201077870&pop-up=1, or you can just read it here:

FAQ

Have your customer review guidelines changed?

No. To see our guidelines please visit: http://www.amazon.com/reviews-guidelines

The guidelines say “promotional content” is not allowed. What would Amazon consider to be promotional content?

Customer Reviews are meant to give customers genuine product feedback from fellow shoppers. While we encourage reviewers to share their enthusiasm and experience, there can be a fine line between that and the use of customer reviews as product promotion. Our goal is to capture all the energy and enthusiasm (both favorable and critical) that customers have about a product while avoiding use of reviews to outright advertise, promote and especially mislead. We have a zero tolerance policy for any review designed to mislead or manipulate customers.

Can you be more specific about what reviews are out-of-guidelines?

To help illustrate, here are a few examples of customer reviews that we don’t allow:

  • A product manufacturer posts a review of their own product, posing as an unbiased shopper
  • A shopper, unhappy with her purchase, posts multiple negative reviews for the same product
  • A customer posts a review in exchange for $5
  • A customer posts a review of a game, in exchange for bonus in-game credits
  • A family member of the product creator posts a five-star customer review to help boost sales
  • A shopper posts a review of the product, after being promised a refund in exchange.
  • A seller posts negative reviews on his competitor’s product
  • An artist posts a positive review on a peer’s album in exchange for receiving a positive review from them

What makes for a great customer review?

Amazon customers most appreciate reviews that inform purchase decisions. They want to learn more about the product or genre, hear the reasons behind your star rating, and ultimately decide if this is the right product for them or not. The most loved reviews can be detailed or brief; they can compare multiple products or talk about a specific use; they can be educational or just plain funny. Customers enjoy and value good customer reviews and we love the passion and creativity demonstrated by all those who leave reviews on our site.

Are paid customer reviews allowed?

No. We do not allow any compensation for a customer review other than a free copy of the product (provided up front). If we find evidence that a customer was paid for a review, we will remove it.

Are authors and artists allowed to review other authors/artists’ works?

Authors and artists can add a unique perspective and we very much welcome their customer reviews. However, we don’t allow anyone to write customer reviews as a form of promotion. If you have a direct or indirect financial interest in a product, or perceived to have a close personal relationship with its author or artist, we will likely remove your review.

Can authors review their own books if they disclose their identity in the review?

We love author participation. The best place for authors (or publishers) to communicate with their readers is in the ‘Book description,’ ‘Editorial Reviews’ and ‘From the Author’ sections. Learn more about using Author Central here. We also encourage authors to participate in customer discussions or to post comments on other customers’ reviews. We don’t allow authors to submit customer reviews on their own books even when they disclose their identity.

How can I report a customer review I suspect to be outside of guidelines?

Below each review you’ll find a question that asks “Was this review helpful to you?” – if you answer “no,” you can let us know why the review is inappropriate. We will examine the review and take action if necessary.

My review was removed. How can I appeal?

If you think we got it wrong and removed a customer review that we shouldn’t have, please e-mail community-help@amazon.com and we will take another look.